Terms of Service

Last updated: November 13, 2026

These Terms of Service (our terms of sale) cover merch orders placed on our website at https://www.authorsicecreams.com. They also apply to a merch order we take directly with you by phone or email, for example if our online checkout is not working for you.

Your use of the website itself is covered by our Website Terms of Use, and the way we handle personal information is explained in our Privacy Policy. If these terms and our Website Terms of Use say different things about a merch order, these terms control.

In these terms, "Authors," "we," "us," and "our" mean Authors Ice Creams & Coffee, 44933 George Washington Blvd., Suite 150, Ashburn, VA 20147. "You" means the person placing an order. By placing an order, you agree to these terms, so please read them before you buy, especially the All Sales Final section.

These terms do not cover purchases made in our shop, event catering, or wholesale orders. Those are handled directly with us.

Placing an Order

When you click "Buy now" on our Merch page, Square's hosted checkout opens in a pop-up window on our website. When you complete checkout, you are offering to buy the items in your order.

Any order confirmation or receipt you receive means we have received your order. It does not mean we have accepted it. We accept your order when we ship it.

We may cancel or refuse an order, or part of an order, for reasons such as:

• A mistake in the price, description, or photos of an item
• An item is out of stock or no longer available
• We cannot verify the payment, or the order looks fraudulent or unauthorized
• We are unable to ship to the address provided
• The quantity ordered is more than we can fill, or goes over a limit we set for an item

If we cancel all or part of your order, we will let you know and refund anything you were charged for the canceled items. Refunds go back through Square to your original payment method.

By placing an order, you confirm that the information you give at checkout is accurate, that you are allowed to use the payment method you provide, and that you are at least 18 or are ordering with the involvement of a parent or guardian.

Products, Sizing, and Colors

Our merch includes items like sweatshirts and crewnecks, men's and women's tees, and tote bags.

We try to show our products accurately, but colors can look different from screen to screen, and the item you receive may vary slightly from the photos.

Please review any sizing details shown for an item before you order. Because all sales are final, we are not able to exchange an item for a different size. If you have a question about fit, contact us before you place your order and we will do our best to help.

Products, sizes, colors, and styles can change or sell out at any time, and we may discontinue items without notice.

Prices, Taxes, and Payment

• All prices are in US dollars.
• Prices can change at any time. A price change will not affect an order you have already placed, except where the original price was a mistake (see Placing an Order).
• Sales tax and shipping are calculated by Square at checkout and shown to you before you pay.
• You pay for your order at checkout. The payment methods available to you are shown in Square's checkout.
• Payment is processed by Square (Block, Inc.). When you pay in Square's checkout, Square collects your payment card details, and we never see or store your full card number.
• Square's own terms and privacy policy apply to how it processes your payment.
• If we take your order directly by phone or email, we will tell you the total and how to pay before we process it. We will never ask you to send a card number by email.

Shipping

We pack and ship our merch ourselves from Virginia.

Shipping options and costs are shown at checkout before you pay. We ship orders as soon as practical after they are placed. Any delivery dates or times are estimates only and are not guaranteed. Once a package is with the carrier, delivery timing is outside our control, and we are not responsible for carrier delays.

If we cannot ship your order within a reasonable time, we will let you know, and you may cancel it for a refund of anything you were charged.

Please double-check your shipping address at checkout. We ship to the address you enter, and we are not responsible for orders sent to an incorrect or incomplete address that was provided at checkout. If a package comes back to us, contact us and we will do our best to help. Sending it again may require you to pay for shipping again.

Title to the items and the risk of loss pass to you when we hand your package to the carrier. This does not change what we offer for items that arrive damaged (see Damaged, Defective, or Incorrect Items below).

If the carrier shows your package as delivered but you cannot find it, please check around your home, with neighbors, and with your building's mail area, then contact us. We will help you contact the carrier, but we cannot promise a replacement or refund for a package the carrier shows as delivered. If your package seems lost on the way, contact us and we will help you follow up with the carrier.

Order Changes and Cancellations

If you need to change or cancel an order, contact us right away at info@authorsicecreams.com or (703) 891-4999 with your order details.

We will try to help if your order has not shipped yet, but we cannot promise that changes or cancellations will be possible once an order is placed. Once an order has shipped, it cannot be changed or canceled. If we are able to cancel your order, we will refund you through Square to your original payment method.

All Sales Final

All merch sales are final. We do not accept returns or exchanges. This includes returns or exchanges for size, fit, color, or a change of mind.

The only exception is an item that arrives damaged, defective, or is not what you ordered, as explained in the next section.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or is not what you ordered, here is what to do:

1. Contact us at info@authorsicecreams.com within 7 days of delivery.
2. Include your order details (the name on the order, the order date, and the item) and photos that clearly show the problem.

We will review your request. If we confirm the problem, we will either replace the item or refund it. We decide which, for example based on what we have in stock. Refunds go back through Square to your original payment method. How long a refund takes to show up depends on your bank or card issuer.

We may not be able to help with requests made more than 7 days after delivery. This exception does not cover normal wear and tear, damage from washing or care, or small differences in color or fit.

Disputes and Chargebacks

If something goes wrong with your order, please contact us first so we can try to make it right. Many issues can be sorted out with a message or a phone call, and a payment dispute or chargeback opened without contacting us first can slow things down for everyone.

If you do open a dispute or chargeback, we may share order, payment, and shipping details with Square and your card issuer so we can respond to it. Nothing in this section limits any rights you have with your bank or card issuer.

Disclaimers and Limitation of Liability

Apart from what we offer in the Damaged, Defective, or Incorrect Items section, and to the extent the law allows, we make no other warranties about our merch, express or implied, including implied warranties of merchantability and fitness for a particular purpose.

To the extent the law allows, Authors is not liable for any indirect, incidental, special, or consequential damages arising from your order or your use of our merch. Our total liability for any claim relating to an order is limited to the amount you paid for that order.

Some states do not allow certain warranty exclusions or limits on damages, so some of these limits may not apply to you. Nothing in these terms limits any rights you have that the law does not allow us to limit.

Governing Law and Venue

These terms, and any order you place with us, are governed by the laws of the Commonwealth of Virginia, without regard to its conflict of laws rules.

To the extent the law allows, any dispute relating to these terms or an order will be handled in the courts located in Loudoun County, Virginia, and you and we agree to the jurisdiction of those courts.

Changes to These Terms

We may update these terms from time to time. When we do, we will post the updated version on this page and change the "Last updated" date at the top.

The terms in effect when you place an order are the terms that apply to that order.

Contact Us

If you have a question about these terms or an order, please reach out:

• Email: info@authorsicecreams.com
• Phone: (703) 891-4999
• Mail: Authors Ice Creams & Coffee, 44933 George Washington Blvd., Suite 150, Ashburn, VA 20147

If something on our website or in checkout is hard to use, please see our Accessibility Statement or contact us, and we will help you place your order.